General Manager - Community & City Services at City of Melbourne

General Manager, Community & City Services - City of Melbourne

• Influence service delivery and community outcomes at scale
• Profile role as part of City of Melbourne executive team
• Build and sustain a highly capable, engaged workforce
• Lead financial performance across revenue & expenditure portfolios exceeding $200 million

 

 

About the City of Melbourne

The City of Melbourne is a globally recognised capital city council responsible for delivering services, infrastructure and programs that support a diverse, growing and internationally connected community. Guided by a long-term vision to create a liveable, inclusive and sustainable city, the organisation plays a central role in shaping community wellbeing, economic vitality and civic life. The City of Melbourne operates within a highly visible and complex environment, working closely with government, industry and the community to deliver impactful outcomes.

About the Role

The General Manager, Community & City Services leads a high‑impact division at the centre of Council’s community agenda. The role shapes thriving, inclusive communities through leadership of community development and wellbeing, libraries, recreation and waterways, and parking services, while championing First Nations voices by leading the Aboriginal Melbourne team and embedding Aboriginal and Torres Strait Islander aspirations across Council’s work.

As a member of the Executive Leadership Team reporting directly to the CEO, the General Manager provides clear strategic direction and ensures the effective delivery of services that make a meaningful difference to the lives of the community.

Leading a multidisciplinary workforce of more than 600, the role drives organisational strategy, continuous improvement and strong performance. It upholds robust governance and financial stewardship while building trusted, high‑impact partnerships with government, community organisations and key stakeholders. Success in this role requires influence, sound judgement and the ability to lead confidently in a highly visible, complex and politically sensitive environment.

About You

You are an accomplished senior executive with a strong track record of leading large‑scale, high‑impact service portfolios within complex organisational environments. You bring a people‑first leadership approach, with demonstrated capability in inspiring diverse teams, developing leadership and depth in delivering meaningful results across community services, public sector and for‑purpose settings.

A trusted communicator and influential leader, you engage confidently with government, community and industry stakeholders, leveraging your commercial and political acumen to create mutually beneficial partnerships that enhance outcomes for the organisation and the communities it serves. Above all, you are a values‑driven leader who thrives in complexity, balancing strategic vision with disciplined execution to deliver lasting community impact.

 

Hazel Executive & Boards is pleased to be partnering with the City of Melbourne on the search and appointment of the General Manager, Community & City Services. All direct and third-party applications will be forwarded to Hazel.

Hazel acknowledges the Traditional Custodians of the lands on which we live and work and pays respect to Elders past and present. Hazel is committed to equal opportunity and to championing diversity, inclusion, belonging, flexibility and accessibility in all executive appointments. If you require any adjustments throughout the recruitment process, please let us know so we can support you.

 

To review the Briefing Pack and to apply, please visit Hazel Executive - Briefing Pack for City of Melbourne - GM CCS.pdf - Google Drive

 

For a confidential discussion, please contact Jarrod McLauchlan, Managing Partner on 0407 808 517 or jarrod.mclauchlan@hazelexecutive.com.au

Applications Close 11:59pm – 10th of May, 2026